Quality Control Protocol
When Production Department brings QC to Customer Service:
1. Mark QC Production Complete (while marking this, check to see if "OO" is on this report)
2. If the "OO" is still on ORDER CO)MPELTE BOARD, determine if there are any other WO's tied to this "OO" (Search Here)
*If no other WOs are tied to "OO" then mark "OO" compelte; if there are WOs tied to the "OO", leave the
*Determine where the Original Order is Physically
Start with checking the pickup board to see if "OO" is still here: (Check Pick Up Board Here for Original Order)
*Determine where the Original Order is at in Rebyl Op
A. Could be on the Production Board waiting to be marked complete
B. Could be on the Customer Notification Board waiting to be notified
C. Could be on the Pick Up Board waiting to be picked up
D. Original Order has been Picked Up or Delivered and won't be on any report
2. Update Quality Control Monitoring
Step 1 of QCM Update: Notify Customer or Sales Rep (Depending if the order is to be picked up or delivered)
Step 2: Change Quality Control Status
Step 3: Update Notification Board if QC Order is for Pick Up
Recovery:
If there are any RECOVERY Products put them in a bag with a sticker with instructions and tape the bag to the QC Box
When Customer Picks Up QC Order:
1. Show completed product
2. Ask if they are interested in the RECOVERY PRODUCT if there is any
3. Update the Quality Control Monitoring Board
4. Remove QC Order(s) from Pick Up Board
When Rep Delivers Quality Control Product:
1. Show completed product
2. Ask if they are interested in the RECOVERY PRODUCT if there is any
3. Update the Quality Control Monitoring Board
4. Remove QC Order from Rep Delivery Board
When Quality Control Product is Shipped:
1. Let REP know there is RECOVERY PRODUCT to ask about (text them a picture)
2. Update the Quality Control Monitoring Board
3. Rep to send Bookkeeping a Task Update on Recovery
1. Mark QC Production Complete (while marking this, check to see if "OO" is on this report)
2. If the "OO" is still on ORDER CO)MPELTE BOARD, determine if there are any other WO's tied to this "OO" (Search Here)
*If no other WOs are tied to "OO" then mark "OO" compelte; if there are WOs tied to the "OO", leave the
*Determine where the Original Order is Physically
Start with checking the pickup board to see if "OO" is still here: (Check Pick Up Board Here for Original Order)
*Determine where the Original Order is at in Rebyl Op
A. Could be on the Production Board waiting to be marked complete
B. Could be on the Customer Notification Board waiting to be notified
C. Could be on the Pick Up Board waiting to be picked up
D. Original Order has been Picked Up or Delivered and won't be on any report
2. Update Quality Control Monitoring
Step 1 of QCM Update: Notify Customer or Sales Rep (Depending if the order is to be picked up or delivered)
Step 2: Change Quality Control Status
Step 3: Update Notification Board if QC Order is for Pick Up
Recovery:
If there are any RECOVERY Products put them in a bag with a sticker with instructions and tape the bag to the QC Box
When Customer Picks Up QC Order:
1. Show completed product
2. Ask if they are interested in the RECOVERY PRODUCT if there is any
3. Update the Quality Control Monitoring Board
4. Remove QC Order(s) from Pick Up Board
When Rep Delivers Quality Control Product:
1. Show completed product
2. Ask if they are interested in the RECOVERY PRODUCT if there is any
3. Update the Quality Control Monitoring Board
4. Remove QC Order from Rep Delivery Board
When Quality Control Product is Shipped:
1. Let REP know there is RECOVERY PRODUCT to ask about (text them a picture)
2. Update the Quality Control Monitoring Board
3. Rep to send Bookkeeping a Task Update on Recovery